We want you to love your Understate product. If it's not right, full priced items may be returned for an exchange, credit or refund with Understate within 7 days of receipt for New Zealand purchases, and 10 days of receipt for international purchases.

Contact must be made via within 48 hours of receiving the goods advising us of return.

Returned items must not have been used, altered or washed and must have all original packaging intact.

Shipping and handling are non-refundable (the applicable shipping will be deducted from your return) and returned items are the responsibility of the customer until they reach Understate Ltd.

Discounted items are final sale and cannot be returned or refunded.


New Zealand Free shipping!

International Flat rate of $15 for international shipping